Fantastic customer service! We only discovered the website a few weeks before the wedding and ordered the butterfly kisses garter. I emailed to ask for it to be personalised urgently. We were emailed right back to confirm the garter was being worked on and was put in the post that evening! The garter arrived and the quality is stunning my daughter loves it and will happy a beautiful memento of her big day! This company totally eased our worries about it not arriving in time and my daughter is one happy bride. I wish all bridal companies were so understanding